At iartglass.com, we specialize in supplying stunning hand-blown glass creations to discerning buyers around the world. Our artisans meticulously craft each piece with passion and precision, using age-old techniques passed down through generations. The result is museum-quality art glass that infuses any space with timeless beauty.

We fully stand behind the quality of our hand-blown glass and provide warranties to give you peace of mind with every purchase. This guide will explain our warranty policies so you can buy with confidence from iartglass.com.

Overview of Warranties on Our Blown Glass Products

All of our hand-blown glass items come with a one year limited warranty against defects in materials and craftsmanship. This covers any issues like cracking or chipping that are due to flaws in the glass or mistakes during the glassblowing process.

We also offer extended warranties up to three years for an additional fee at checkout. Extended warranties provide extra coverage beyond the standard one year period.

Warranties apply only to the original buyer and are non-transferable. Proof of purchase is required for any warranty claims.

What is Covered Under Our Warranties

Our warranties on hand-blown glass cover defects and flaws such as:

• Cracks, chips, or breaks in the glass
• Air bubbles or other imperfections from the glassblowing process
• Parts that become loose or detached
• Tarnishing or fading of colored glass
• Production flaws that compromise structure or appearance

Issues that arise during normal use and care, such as minor scratches or scuffs, are not covered. Warranties also do not cover damage from improper care and handling.

How to Make a Warranty Claim

Making a warranty claim is easy. Just follow these steps:

1. Contact us within 30 days of discovering an issue with your hand-blown glass item. You can reach us by email at james@iartglass.com or by phone at +86 18653369950.
2. Send us photos showing the damage or defect in the glass. Also include proof of purchase if you did not already register your warranty.
3. We will evaluate your claim and may request that you send in the item for further inspection.
4. If we confirm the issue is covered under warranty, we will repair or replace the defective glass at no charge.
5. We cover all return shipping costs for valid warranty claims. You’ll get back a restored or brand new version of your hand-blown art glass!

Limitations and Exclusions

As with any warranty, there are certain limitations and exclusions to be aware of:

• Intentional damage – Warranties do not cover damage caused intentionally or through improper use.
• Normal wear and tear – Minor scuffs, scratches and other signs of normal use are not covered.
• Care and handling issues – Damage from failing to follow care instructions is not warrantied.
• Commercial use – Warranties only apply for household and decorative use. They do not cover hand-blown glass used commercially.
• Replacement parts and repairs – If we provide replacement parts or repairs, those items are covered only for the remainder of the original warranty period.

Please contact us if you have any doubts about coverage for potential issues with your hand-blown glass. We’re always happy to help!

Caring for Your Glass to Maintain the Warranty

To keep your warranty intact, be sure to handle and care for your hand-blown glass properly:

• Avoid direct sunlight, as the magnifying effect can scorch the glass.
• Keep away from heating and cooling vents to prevent temperature shocks.
• Use soft cloths and mild soap and water to clean. Avoid harsh chemicals.
• Prevent hard knocks, drops or other blunt force which can chip or crack the glass.
• Check fittings on lamps and other pieces periodically and tighten when needed.
• Follow any specific care instructions that come with your hand-blown glass item.

With proper care, your art glass will retain its beauty and last for many years of use. But it’s good to know warranties provide a safety net just in case.

Why Our Warranties Provide Peace of Mind

When you shop at iartglass.com, warranties give you confidence that your hand-blown glass will meet your highest expectations:

• No risk purchases: Our warranties let you buy worry-free, knowing you’re covered if any defects arise.
• Convenience: We make warranty claims fast and hassle-free so you’re not left without your art glass.
• Quality guaranteed: Our warranties affirm the first-rate craftsmanship and materials that go into our hand-blown creations.
• Customer satisfaction: We stand behind every order and will make things right if your glass does not meet our strict standards.
• Added resale value: Warranties transfer to new owners, boosting resale value if you ever decide to sell your glass.

When an item is handmade, slight imperfections and variations are to be expected. But major defects should not occur with proper artisan workmanship. Our warranties give you confidence that your gorgeous blown glass meets the highest standards.

The Iartglass.com Promise

At iartglass.com, our mission is to bring you hand-blown glass artistry like none other in the world. We are artisans first and foremost, dedicated to mastering traditional Venetian techniques through decades of passion and practice.

Every creation that leaves our studio represents the utmost in quality craftsmanship. Our warranties affirm the care and dedication we devote to each unique piece of glass.

When you purchase from iartglass.com, you become part of our philosophy:

Preserving heritage: We keep centuries-old glassblowing traditions alive by passing skills to new generations. Our warranties ensure each piece honors these time-honored techniques.

Valuing artistry: Our master glass artisans train for years to develop their abilities. Our warranties verify their artistry meets the highest standards.

Inspiring beauty: Hand-blown glass uplifts and delights. Our warranties mean you can display each artwork with confidence in any setting.

Fostering sustainability: We reuse defective glass rather than discarding it, promoting eco-friendly practices. Our warranties encourage mindful creativity.

Building community: By offering warranties, we cultivate relationships of trust and appreciation with glass art lovers worldwide.

Let our warranties give you reassurance as you explore breathtaking possibilities in hand-blown glass. Please contact us with any warranty questions. Discover the iartglass.com difference today!